Privacy Policy
Your privacy and the security of your proprietary packaging designs and business information are foundational to our partnership.
Last Updated: August 2026• Parcela Packaging Corporation
Table of Contents
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Contact SupportOverview & Scope
Parcela® ("we," "our," or "us") is committed to safeguarding the privacy and confidential intellectual property of our clients, website visitors, and packaging design partners.
This Privacy Policy describes how we collect, store, process, and protect your information when you visit our website (parcela.com), use our interactive packaging quote builders, submit custom dieline specifications, order samples, or engage in custom manufacturing agreements.
Information We Collect
A. Information You Voluntarily Provide
- Contact Information: Full name, company name, business email address, phone number, and physical billing/shipping addresses.
- Order & Quote Details: Box dimensions, material choices (e.g. rigid chipboard, kraft, corrugated cardboard), printing finishes, quantities, and structural specifications.
- Customer Service & Claims: Inquiries, feedback, sample requests, and refund/quality claim submissions.
B. Digital Assets & Intellectual Property
Vector graphics, Adobe Illustrator (.ai) files, PDF dielines, 3D renders, and brand logo files uploaded for digital pre-press proofing and production.
C. Automatically Collected Device & Analytics Data
Browser type, IP address, approximate geographical location, operating system, referring URLs, pages viewed, time spent, and interactions with customizer tools via Google Analytics and session cookies.
How We Use Your Data
- Custom Manufacturing & Quoting: To calculate freight, generate accurate factory quotations, produce 2D/3D proofs, and manufacture custom packaging orders.
- Logistics & Delivery: To coordinate multi-pallet freight shipments, customs clearance, and track ground courier deliveries.
- Customer Communications: To send order status updates, proof approvals, shipping notifications, and respond to support tickets.
- Platform Optimization: To analyze user navigation trends, optimize quote calculators, and enhance site speed and usability.
- Security & Fraud Prevention: To prevent unauthorized transactions, verify wholesale accounts, and maintain platform integrity.
Artwork, Brand Assets & Design Confidentiality
Strict Non-Disclosure Guarantee: All proprietary artwork, trademarks, structural dielines, and unreleased product packaging designs uploaded to Parcela® are strictly confidential. We will never sell, license, replicate, or publicly showcase your packaging in marketing materials without your prior explicit written permission.
Sharing & Third-Party Processors
We do not sell, rent, or trade your personal data. We share necessary operational data only with vetted enterprise partners for the following essential business services:
Cookies & Tracking Technologies
Our website uses cookies and session storage to maintain your packaging cart state, remember your selected specifications, and collect analytics.
For comprehensive details regarding our cookie usage, classifications, and to adjust your cookie preferences at any time, please visit our dedicated Cookie Policy page.
Data Security & Retention
We employ rigorous technical and organizational safeguards including 256-bit SSL encryption, restricted role-based employee access, and regular vulnerability audits to protect your data against unauthorized access, loss, or alteration.
We retain order records and digital die-lines for as long as necessary to facilitate fast re-orders and comply with tax and commercial accounting regulations.
Your Rights & Choices (GDPR & CCPA)
Depending on your jurisdiction, you possess specific legal rights concerning your personal information:
- Right to Access & Portability: Request a copy of the personal information we hold about you.
- Right to Rectification: Update or correct inaccurate account details.
- Right to Erasure ("Right to Be Forgotten"): Request the permanent deletion of your account and customer data.
- Right to Opt-Out: Unsubscribe from marketing communications at any time via the link in our newsletters.
Contact Data Protection Team
If you have questions, feedback, or wish to exercise any of your privacy rights, please reach out to our dedicated privacy officers: